- Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
- Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
- Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
- Assist with hardware asset tracking and inventory management
- Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
- Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
- Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
- Assist with hardware asset tracking and inventory management
YOU'RE GOOD AT
- Excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills
- Ability to work independently as well as in a team environment displaying consideration and respect for others
- Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
- Ability to follow established procedures/standards
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Around 2 years’ experience working in Helpdesk Support/Desktop support role
- Windows 10, Mac OS, Microsoft Office support experience
- Imaging software experience (JAMF/SSCM)
- Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English
YOU'LL WORK WITH
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
CITY
Amsterdam
COUNTRY
Netherlands
YOU'LL BE TRAVELLING
No
YOUR EMPLOYEE TYPE IS
Contractor
YOUR JOB TYPE IS
Full time
WHO WE ARE
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.
EQUAL OPPORTUNITY
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.